Expert talks
An excellent omnichannel customer experience is more important than ever. Consumers have become spoiled with excellent online service levels, making them more demanding. Business customers also see this experience at a consumer level and demand it when they are doing business. It all has to be quic... Read more
2 years ago
Expert talks
An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more
2 years ago
Expert talks
Your business processes' quality and alignment are vital to delivering a good, optimised customer experience. Poor business processes cause frustration among customers and employees and cost a lot of time and money. Organisations need to design and manage the workflows of the business processes ... Read more
2 years ago
