AWS now also offers customer service on Reddit

Amazon Web Services is now also going to help Reddit customers. On a specially created subreddit, the cloud provider will answer questions about the service and invoices. Other questions can also be asked, says AWS boss Jeff Barr.

The subreddit was placed today under r/aws. The official account description states that it is a source for AWS news articles and tools including S3, EC2, SQS, RDS, DynamoDB, IAM, CloudFormation, Route 53, CloudFront, Lambda, VPC, Cloudwatch, Glacier and others.

Direct answers

Barr writes from his account that the subreddit is his favorite place to hang out. He will be on the page as often as possible, but gets help from talented and inventive colleagues. Through the page as many different questions from customers as possible should be answered.

To ask a question, AWS customers must have an account on the platform. They can then submit a formal request. Many questions will be answered relatively quickly, partly because everyone can respond to them. Not only AWS employees, but also the wider community can do this, which makes the experience faster and more personal.

Reddit for customer service

Reddit is seen by more and more companies as one of the many channels through which they can reach and help customers. The self-declared frontpage of the internet is a very popular site, with an active and loyal group of visitors. In many ways, Reddit has become a reliable source of information for a variety of purposes, including programming.

There are, of course, more and more platforms that are increasingly being used by companies to help customers. Twitter and Facebook are also often used for this purpose. But the design of Reddit is unique, because it ensures that crowdsourcing plays a major role, even more so than on other social media.