ServiceNow brings many new innovations to Now Platform

ServiceNow adds over 600 innovations to the Now Platform in the Madrid Release, including native mobile functionalities. It is now possible for customers to offer the daily operations of their employees mobile-first and mobile-friendly. Routing requests, solving issues and handling support activities is now possible anytime, anywhere via a swipe on the phone.

The native mobile functionalities are part of the more than 600 innovations in the Now Platform Madrid Release. These innovations help customers accelerate their digital transformation by providing higher productivity and mobile experiences within the ServiceNow workflows for IT, employees and customers. Powerful and native mobile apps, including the flagship IT Service Management (ITSM) and Field Service Management products, can now easily be used for these workflows.

Mobile functionality

According to CJ Desai, Chief Product Officer at ServiceNow, daily work is now done via a mobile application. For this reason, the Madrid Release of the Now Platform is mainly equipped with mobile updates. We continue to develop mobile functionalities for all departments within an organisation. This makes the use of mobile applications at work as easy as the use of these applications in our daily lives.

These mobile innovations make a number of things possible for customers of the Now Platform. They can route requests and solve problems on the go, support is available via different interfaces on each device, customers can quickly build their own apps and everyone can build a new, native mobile app in a no-code environment.

Scalable, native apps

By making it possible to build native mobile functionalities on the Now Platform, ServiceNow customers can make any digital workflow mobile-first. Consumer-grade mobile experiences can replace manual processes, repetitive routine tasks and complex systems.

A native mobile experience exploits the benefits of built-in functionality on smartphones, such as a camera or navigation system, so that employees can use the same mobile applications at work as in their private lives. According to the press release, ServiceNow continues to add new improvements to the Now Platform’s native mobile functionalities in future releases.

Digital transformation

Finally, ServiceNow emphasizes that the Madrid Release of the Now Platform offers companies the opportunity to live up to the promises of the digital transformation. They can manage the digital transformation within their company more easily and, above all, more flexibly. This is possible because more insights are available more quickly, employees can detect and solve performance problems more quickly and improving digital services to scale is also easier.

For more information, watch ServiceNow’s Madrid Release broadcast on March 13th.