Top story
AI agents take control of customer experience at Genesys
During the Xperience 2025 conference in Nashville, Genesys announced a series of enhancements to its platform...
Applications
Everyone uses applications on a daily basis. Building, integrating and running them requires quite a bit from people and systems. Application development has recently undergone a huge metamorphosis. In particular, the emergence of cloud-native application development has caused fundamental changes. AI, especially GenAI, has also caused a major shift. Finally, the world’s largest OS, Microsoft Windows, also makes regular appearances on this page. You will stay up to date on all relevant application developments here.
Timeline
Salesforce launches new marketing products together with Datorama
About six months after acquiring Datorama, Salesforce announces a whole host of new integrations with the mark...
Google and SAP organize competition to stimulate circular economy
During the World Economic Forum in Davos, Google and SAP announced a new competition for entrepreneurs. They s...
Google provides Gmail with new shortcut features
Google launches three new functions within Gmail for the creation of e-mail. The features are available to bo...
SAP makes it possible to use external specialists for improved customer service.
With the SAP Crowd Service tool, SAP will enable companies to enable their customer service to respond even mo...
Citrix: Enthusiasm about GDPR still far to be found
Dutch employees are not yet enthusiastic about working with the GDPR privacy regulations introduced in May 201...
Qlik takes over AI-bot CrunchBot for an unknown amount of money
Qlik informs Techzine that it has taken over the artificial intelligence (AI)-powered analytics bot CrunchBot....
Activist shareholder eBay wants a major review of its business operations
Elliott Management, an activist shareholder with a stake of more than four percent in eBay, has written a comp...
Salesforce is now also building a Tower in Dublin
Salesforce completed the Salesforce Tower in San Francisco last year. Last October it announced the Salesforce...
Zipwhip customer service platform raises substantial investment from Microsoft
Chat services such as Slack are gradually taking over the workplace. At the same time, a similar development i...
Microsoft puts Power Platform at the heart of its future strategy
Microsoft wants to give its Power Platform a big boost from this year on. The platform, which provides a frame...