Tag: .Contact Center AI

Here you will find all the articles with the tag: .Contact Center AI.

Dynatrace widens lens on data observability 

Dynatrace widens lens on data observability 

Dynatrace is a unified observability and security platform company with AI-powered capabilities for data analytics and automation. The company says it has now pledged to match the cadence of modern business information channels. As a branded product and service, Dynatrace Data Observability is desi... Read more

date3 months ago
Google Cloud’s Speaker ID adds speech identification

Google Cloud’s Speaker ID adds speech identification

Contact Centers can now have callers authenticate by voice. Google has announced that their customers who use their Contact Center AI service to automate their call center operations can now enable Speaker ID. This is a machine learning-based voice identification feature that allows callers to a... Read more

date3 years ago