Imagine the scenario: you’re on the frontline of a call-centre, helping run a customer service helpline.
You receive a call from a woman – she’s flustered, and you can hear a baby crying in the background.
She’s polite and apologises continually for the noise of the baby, who sounds s...
ServiceNow's Knowledge 2020 Digital Experience has come to an end. The digital event focused on the crucial role of workflows in meeting the ever-increasing demand for speed within large organisations. According to CEO Bill McDermott, we are currently in the midst of a workflow revolution.
In hi...
The situation in which we now find ourselves has caused us to approach everything we do differently: how we organise our day, how we communicate with others and how we work.
The current situation offers an excellent opportunity to change, both for companies and individuals, and to take full adva...
2020 is a challenging year on many levels. A lot is also expected of CIOs this year. There is a lot of pressure on their shoulders, and not only because they are expected to actively contribute to an increasing business value. How do they ensure that they experience as few speed bumps as possible o...
RPA (Robotic process automation) is a powerful technology that streamlines and standardises process-related tasks. The technology is rapidly gaining popularity and is increasingly seen as a key element for digital transformation. When properly applied, RPA can increase productivity and data quality...
In the 4th Industrial Revolution, on the one hand the rapidly changing technological developments are central. On the other hand, changing consumer expectations are central. Customers have access to a range of digital channels that they can access anytime, anywhere. For example, the average consume...
The CIO of the future is increasingly at the forefront of the organisation. By combining technical and business expertise, the CIO (Chief Information Officer) of the future is the driver of growth and innovation, and leads the transformation of the organisation.
The C-suite changes: CIO,
CDO, CT...
There are many different ways in which the cloud can be
used. Sometimes the best cloud environment is one where the qualities of
different types of cloud are combined: the hybrid cloud. Although the
advantages of the hybrid cloud are undeniable, it also involves a great deal of
extra complexity. Fo...
AI and IoT adoption increase as leaders target revenue growth and faster planning. A recent survey of global business leaders reveals the most significant predictor in realizing value from Internet of Things (IoT) initiatives across an organization is the heavy use of artificial intelligence (AI). ...
Businesses have to pay close attention to their web traffic, especially when migrating business applications to the cloud. Obviously, web traffic is vital to any organization. And, the perception of internal and external users regarding the security and performance of business applications or e-com...
The number of people living in cities around the world is expected to double, to around 6.4 billion by 2050. The question now is how cities can best cope with this enormous growth. What is certain is that cities need innovative resources to cope with this massive population growth and changing need...
Since the advent of the Internet, many different network
management techniques have been developed to make optimal use of the available
bandwidth and for the efficient handling of data traffic. To date, truly
dynamic approaches have been found to be lacking. The latest generation of
software-based ...
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