2 min

Software companies are putting more and more emphasis on quality assurance. It’s changing from an afterthought to an integral part of broader digital transformations.

This is shown in the World Quality Report 2020-21, published by Capgemini, Sogeti and Micro Focus. According to the three companies, there is an increasing emphasis on quality insurance to increase customer satisfaction. The report states that contributing to the growth of companies and their results is becoming an increasingly important goal for quality assurance.


The report shows several figures. The number of companies that indicated that the aforementioned goal is the main reason to put more emphasis on quality insurance has increased by 6 percent to 74 percent compared to 2018.

Enthusiasm about AI

In addition, 88 percent of respondents indicated that artificial intelligence and machine learning are the key growth areas for their testing activities. In fact, 86 percent consider it a key criterion for selecting new solutions in quality assurance.

Approximately one-third of respondents think the biggest challenge in applying artificial intelligence and machine learning is a skills gap. This is a 2 percent decrease from the 36 percent of 2018.

Corona pandemic consequences

The research shows that almost half (47%) of the companies in the report are putting more emphasis on usability testing and validating the customer experience because of the corona pandemic. Many companies also indicated that there would be more focus on collaboration and making their systems remotely accessible.

Approximately two-thirds of the respondents think they have the time and resources to do so. Still, only 37 percent of the respondents think they will ever see a return on that investment.

You can download the full report from the Capgemini website.

Tip: Quality control in many companies bottleneck for Agile and DevOps’.