Here you will find all the articles with the tag: customer care.
Pegasystems has added new possibilities for digital messaging to Pega Customer Service. Thanks to these additions, users can now communicate with their customers with any message app. Pega Customer Service enables organizations to manage and predict the customer journey. Thanks to artificial intell... Read more
5 years ago
Google and Salesforce have announced they are expanding their collaboration in an effort to build a smarter customer service experience. The goal is to combine Salesforce's knowledge of customers with Google's customer service related AI products. The result should therefore be a smarter customer s... Read more
5 years ago
Oracle is further expanding its collaboration with Slack. To do this, it combines the Customer Experience (CX) Cloud with Slack's communication platform. This makes it easier for teams to discuss possible sales. That way, they'd be able to make deals more quickly. The partnership means for sales peo... Read more
5 years ago
Chat services such as Slack are gradually taking over the workplace. At the same time, a similar development is taking place when it comes to text messages for communication with consumers. Seattle-based company Zipwhip develops tools for companies to cope with this shift and to automate their work ... Read more
5 years ago
Amazon Web Services is now also going to help Reddit customers. On a specially created subreddit, the cloud provider will answer questions about the service and invoices. Other questions can also be asked, says AWS boss Jeff Barr. The subreddit was placed today under r/aws. The official account desc... Read more
6 years ago
