Here you will find all the articles with the tag: customer journey.
Qualtrics has introduced two new solutions to use machine learning to better understand the customer experience. It also offers new functionality for improving the performance of customer service agents. According to Qualtrics, companies still struggle to properly understand and map customer exp... Read more
1 year ago
Oracle has released new functionality in its Employee Care Package, a part of Oracle Human Capital Management (HCM). The solution was initially launched in June and received an update in September. Oracle has now added even more features. Here, the aim is to help HR teams with the logi... Read more
3 years ago
Expert talks
The CIO of the future is increasingly at the forefront of the organisation. By combining technical and business expertise, the CIO (Chief Information Officer) of the future is the driver of growth and innovation, and leads the transformation of the organisation. The C-suite changes: CIO, CDO, CT... Read more
4 years ago
