Tag: Salesforce Service Cloud Voice

Here you will find all the articles with the tag: Salesforce Service Cloud Voice.

Salesforce enhances Service Cloud for remote collaboration

Salesforce enhances Service Cloud for remote collaboration

Salesforce released the next-gen Service Cloud, with enhancements included for Cloud Voice and Einstein Bots. The company says the updates are meant to help organizations deal with the new reality brought on by the pandemic. Over the past year, service agents have had to transition to working fr... Read more

date2 years ago
Salesforce Service Cloud Voice brings telephony and CRM together

Salesforce Service Cloud Voice brings telephony and CRM together

Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience. We spoke to Salesf... Read more

date2 years ago
Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS. With the Service Cloud Voice solution that was previously an... Read more

date2 years ago