Salesforce enhances Service Cloud for remote collaboration
Salesforce released the next-gen Service Cloud, with enhancements included for Cloud Voice and Einstein Bots. The company says the updates are meant to help organizations deal with the new reality brought on by the pandemic.
Over the past year, service agents have had to transition to working fr... Read more
Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience.
We spoke to Salesf... Read more
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS.
With the Service Cloud Voice solution that was previously an... Read more