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New Scheduling and Labor Optimization Tools Help Organizations Prioritize the Needs of Frontline Workers

This week Workday announced its latest workforce management innovations to support frontline workers and managers. Highlighted is Workday Scheduling and Labor Optimization. The company says it is an intelligent, worker-first scheduling solution that matches labor demands with worker preferences.

Workday says this helps organizations better optimize shift schedules and empower frontline workers with flexibility. They can also control for when and how they work.

Addressing the crisis of “the great resignation wave” among frontline workers

Frontline, hourly, and shift workers have been integral to the global pandemic response and essential in helping to keep the economy in motion.

Such make up a large portion of the overall global workforce. Yet, Workday claims, organizations still struggle to recruit, support, and retain this critical segment during a time of unprecedented change. The company cited a recent U.S. Bureau of Labor Statistics report saying that a record 4.3 million workers voluntarily quit their jobs in August 2021. with nearly 40% representing frontline and hourly workers across healthcare, hospitality and leisure, and retail industries. In order to listen to and support their needs, organizations need the tools and technology to create better, more engaging experiences for frontline workers, helping organizations address worker shortages.

Workday Scheduling, announced in May 2021, now combines with Workday Labor Optimization. The two solutions enable organizations to achieve more precise labor coverage and labor cost-effectiveness with every schedule. Workday Scheduling and Labor Optimization enables workers to manage their schedules, adjust and add shifts, and more on a mobile device. And it does this while offering managers new ways to measure and improve productivity and schedule quality.

“Frontline workers are more essential than ever,” said Mariana Santiago, general manager, workforce for Workday. As such, organizations are doubling down to ensure their needs are met by offering them tools to better manage how they work,” she said.

“With Workday Scheduling and Labor Optimization, organizations can meet this moment with an elevated, end-to-end experience for frontline and hourly workers — built on an HCM foundation we continue to reimagine to support the evolving needs for all types of workers.”