New offering provides enterprise-grade scale, security, and governance controls for Jira Software, Confluence, and Jira Service Management

This week Atlassian announced the launch of its new offering, Cloud Enterprise. The new solution aims to help large organizations to use Atlassian software with more flexible licensing terms. It also gives customers access to advanced administration features.

Atlassian produces several sector leading software platforms. The prime offering is Jira, a tool that helps application development teams coordinate their work. Complementing the headliner platform is Jira Service Management, a specialized version of the tool for delivering technical support. The company also sells Confluence, a collaboration platform aimed at general use beyond the developer community.

A cloud based response to the needs of the COVID-19 pandemic

Bala Venkatrao, Atlassian’s Head of Product for Enterprise Cloud, introduced the new solution in a blog post this week. “Today, more than 80 percent of Fortune 500 organizations use Atlassian products,” he writes. “In the wake of the pandemic, our enterprise customers have been forced to rethink how they run and operate their businesses.”

The newly launched Cloud Enterprise addresses these concerns for all three Atlassian solutions. Enterprises that sign up for the offering can deploy an unlimited number of Jira Software, Jira Service Management and Confluence instances. The “all-included” pricing scheme promises to simplify billing for large organizations that need to operate multiple discrete instances of the same Atlassian platform.

Support for large multinational customers with global operations

Atlassian has included special features to help companies with operations in multiple countries. For example, Enterprise Cloud provides a “data residency” capability. This allows IT teams to specify the region where data from the Atlassian software will reside.

Enterprise Cloud currently supports data residency for the United States and the European Union. They plan to expand support to additional regions including Australia, Canada, the United Kingdom, and Japan.

There’s a 99.95% service-level agreement (SLA) that promises fewer than 21 minutes of downtime per month. There is also a new admin hub and console. This allows admins to assign users to instances, configure security policies, monitor usage trends, and manage other activities across their Atlassian estate.