RingCentral adds new features to facilitate hybrid work

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The company is introducing new features to improve its unified communications platform.

This week, RingCentral announced several new capabilities for its Message Video Phone (MVP) unified communications platform. According to the company, these new features will make meetings more secure, dynamic, and easier to use.

The COVID-19 pandemic fueled many new innovations and a tsunami of “digital transformation.” Part of the new COVID-driven tech landscape included the adoption of products such as those of RingCentral. The adoption rate for such products has remained high as the companies around the globe seem to have adopted hybrid work modes for the long term. Unified communications apps enable workers to collaborate when they are physically distant.

Welcoming a “new era of organizational transformation”

Nat Natarajan, executive vice president, Products and Engineering, at RingCentral, commented this week. “RingCentral is continuing to innovate at a rapid pace and we’re focused on providing the capabilities that organizations need to run and grow their business.”

“We’re moving from a pandemic which challenged organizations’ basic ability to keep their people connected to a new era of organizational transformation,” he added. This, he said, requires highly integrated immersive video with team messaging and robust phone capabilities so people can be productive.”

The platform will feature new security and compliance including Dynamic End-to-End Encryption (E2EE) and C5:2020 certification. These will deliver the highest-levels of data protection and secure video meetings.

There is also dynamic E2EE for video meetings allows users to start ad-hoc and scheduled E2EE meetings. Users can also dynamically turn E2EE on (or off) mid-meeting across mobile, desktop, and web browsers.

Dynamic E2EE open beta will start in September 2021, with general availability planned for October 2021.

New Add-ins with third-party applications including MS Teams dialer

There are already over 250 apps in RingCentral’s App Gallery. Now there will be new Add-in Apps from Akazio, Asana, BugSnag, DocuSign, Github, Hubspot, Jira, Keeper AI, Prodoscore, RingClone, and Trello.

RingCentral’s softphone will also be available within the Microsoft Teams app. This gives customers the ability to seamlessly place calls and view synced RingCentral contacts directly within the Microsoft Teams app. There is no need for the Microsoft Phone System license to enable external PSTN calling. The Teams embedded dialer will be available in Q3.