Tag: AWS Connect

Here you will find all the articles with the tag: AWS Connect.

AWS provides Amazon Connect with new analytics functionality

AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for the cloud-based business contact center solution AWS Connect. Good customer service is becoming increasingly important for businesses. As a result, the market for contact center solutions... Read more

4 years ago

Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS. With the Service Cloud Voice solution that was previously an... Read more

4 years ago

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