AWS provides Amazon Connect with new analytics functionality
AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for the cloud-based business contact center solution AWS Connect.
Good customer service is becoming increasingly important for businesses. As a result, the market for contact center solutions... Read more
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS.
With the Service Cloud Voice solution that was previously an... Read more