Tag: AWS Connect

Here you will find all the articles with the tag: AWS Connect.

AWS provides Amazon Connect with new analytics functionality

AWS provides Amazon Connect with new analytics functionality

AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for the cloud-based business contact center solution AWS Connect. Good customer service is becoming increasingly important for businesses. As a result, the market for contact center solutions... Read more

date2 years ago
Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS. With the Service Cloud Voice solution that was previously an... Read more

date2 years ago