Tag: customer support

Here you will find all the articles with the tag: customer support.

Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks merged updates for various products into its Summer '22 portfolio. The software provider wants to help companies support customers in multiple channels. The bulk of the updates revolves around Freshchat, a chatting app with AI and conversational messaging. The chatbot, together with p... Read more

date2 years ago
Zendesk launches turnkey helpdesk, chatbots and more

Zendesk launches turnkey helpdesk, chatbots and more

Zendesk announced a series of new solutions at Relate, its annual conference. Reporting tools were expanded and chatbots support WhatsApp and Facebook Messenger. Zendesk focuses on two areas: employee experience and conversational CRM. Employee experience revolves around HR and IT support. A new... Read more

date2 years ago

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