Google expands ecosystem for Business Messages
Google is expanding its ecosystem of partners for its Business Messaging service. New partners include Twilio, Genesys Telecommunications and Avaya.
Google Business Messages is an AI-based system that allows customers to chat directly with businesses found on Google Maps search or a company webs... Read more
Bot-in-a-Box from Google expands conversational AI
Google Cloud offers the new, Bot-in-a-Box feature to help businesses empower their FAQs using chatbots.
Many companies have been developing conversational AI tools in recent times. The pandemic also further accelerated this process, with customers looking for various online solutions. Still, bus... Read more