Tag: Moment of Service

Here you will find all the articles with the tag: Moment of Service.

“Forget about application landscapes, think of moments of service”

At IFS, it's all about so-called moments of service at the moment. It's a central concept in the company's vision. CEO Darren Roos, of course, often talks about it as well. We spoke to him at length during the recent IFS Connect Benelux event, and dug a bit deeper into this topic. Why are moments o... Read more

2 years ago

IFS research: still much to be gained in customer experience

Everyone is talking about being customer-centric and providing an optimal customer experience these days. Research by IFS seems to show that more action could be taken on this. Just saying you think it's important is not enough. Especially your internal processes can hinder you as an organization i... Read more

3 years ago

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