Tag: virtual agent

Here you will find all the articles with the tag: virtual agent.

ServiceNow adds more AI with Now Assist for Virtual Agent

ServiceNow adds more AI with Now Assist for Virtual Agent

ServiceNow is integrating more AI functionality into its platform. It recently introduced the AI chatbot Now Assist for Virtual Agent. The generative AI chatbot should help employees surface business information easier and faster. This is based on natural language search queries. The AI chatbot ... Read more

date10 months ago
Avaya launches Virtual Agent, an out-of-the-box service bot

Avaya launches Virtual Agent, an out-of-the-box service bot

Avaya Virtual Agent is now available. The solution allows organizations to automate customer service without programming. Avaya develops communications technology, ranging from video conferencing to complete call centre platforms. The most recent introduction is Virtual Agent. The solution enabl... Read more

date2 years ago