AI analysis with one chat message: Infor Coleman integrates in Teams
Infor introduces a Microsoft Teams integration of Infor Coleman AI Digital Assistant, the voice and text control tool of AI platform Infor Coleman.
AI platform Infor Coleman has been available since 2018. The Infor Coleman AI Digital Assistant enables end users to leverage AI through voice and ...
Automation Anywhere brings RPA to the contact center
Automation Anywhere introduces a solution that brings Robotic Process Automation to the contact center. With Automation Anywhere for Contact Centers, call center staff can more quickly retrieve the information needed to handle customer interactions.
Automating repetitive manual tasks and workflo...
The EU questions Microsoft competitors about bundling Teams in Office
EU antitrust watchdogs are following up on a complaint made by Slack Technologies, claiming that Microsoft’s Teams (a Slack rival) which Redmond integrated with its Office product gives it greater power in the concerned market.
Reuters saw a questionnaire sent to rivals by the European Commiss...
ServiceNow and Celonis join forces to automate workflows
The strategic partnership has developed collective products to help customers map operations across people, processes, and systems.
Celonis is forming a tactical partnership with US-based ServiceNow. The duo aims to assist customers in recognizing workplace operations that have the potential for...
Five9 shareholders reject Zoom acquisition offer
National security concerns scuttled the proposed deal.
Zoom and Five9 have mutually terminated the merger agreement executed by the parties in July. Both Five9 and Zoom have issued statements saying that the acquisition deal was terminated by mutual agreement.
Zoom issued a matter of fact st...
Microsoft introduces M365 A1 per-device subscription plan, for education
Microsoft announced it is adding another new Microsoft 365 bundle to the lineup. Dubbed the M365 A1 per-device license, it will be available to users starting November 1 and will cost $38 per device for up to 6 years.
Redmond has also developed a new Teams feature called Teams Content from Camer...
Apple shows off its new updates to Keynote, Pages, and Numbers
Apple announced several updates for its iWork suite of productivity apps, showing off new features in Keynote, Pages, and Numbers. For Keynote, Apple added a live camera view that presenters can use to engage directly with the audience as they make a presentation.
The tool leverages the front-fa...
Microsoft Teams is enhancing phone calls with new features
Microsoft has been working on several new Teams video-meeting features. The company is now trying to boost one-on-one calls with a slew of new features in Teams Phone. The company said Microsoft Teams Phone has 80 million users, adding that calls from chats are happening 50% more frequently now tha...
LinkedIn confirms it’s testing a new, paid ticketed service
LinkedIn unveiled an effort around creators to bring more original content and boost engagement on its platform. The effort started earlier this month but is not the only thing the company is doing to bring more activity to the networking site.
LinkedIn is running a test related to events (speci...
Microsoft Teams adds hybrid meeting features, with AI functionality
Microsoft is adding hybrid meeting features into Teams, including the inevitable application of AI for multiple uses. The features aim to make the hybrid working model better for office/remote meetings.
There’s even an AI-powered ‘speaker coach’ that will notify users who interrupt others....
Google announces major updates to Workspace for hybrid work
The new features aim to enhance hybrid work environments,with the goal to remove boundaries between coworkers.
Google unveiled a whole list of updates to its collaboration platform Workspace. The new functionalities seek to remove the boundaries between coworkers, regardless of their location. T...
Cisco Webex hits record of 8 billion monthly calls
The milestone coincides with the debut of a suite of new features for the platform.
Cisco Webex this week announced it is now hosting a record eight billion calls monthly across its cloud calling platforms. This is the most of any cloud calling provider, according to Cisco. Cisco has also extend...