Cisco integrates generative AI into Webex and security

Cisco integrates generative AI into Webex and security

Cisco recognizes the critical role that generative AI will play in the enterprise context. It is already bringing the technology to Webex and its security solutions.

The number of online applications where AI can be used for free by a large audience is expanding rapidly. In the business context, some fear for their jobs, while others use it as a possibility to take their work to the next level. That there will be an impact is a certainty, according to most. Cisco also concluded this in its 2023 State of Global Innovation study, which is why the company is already introducing it into its solutions.

“Generative AI will quickly become pervasive as we see businesses and workers embrace the technology
to become materially more productive,” stated Jeetu Patel, executive VP and general manager of security and collaboration at Cisco.

Generative AI is at the core of AI applications such as DALL-E and ChatGPT. It is an umbrella term for technology that can spit out a variety of data through a prompt. The data can range between videos, audio, 3D models and thus images and text.

Read more: Generative AI: How can GPT-4 shape the corporate world? – Techzine Europe

Automatic summary

Generative AI can add a lot of usefulness to an online meeting. Cisco’s Webex will demonstrate this mainly through a digital assistant that can summarize meetings for you.

The addition is very similar to Zoom IQ which was recently introduced. Only at Cisco, there do not seem to be any strict conditions on the user requesting a summary, other than an invitation to the meeting. Zoom gives only the video meeting organizer this right. We think this provides a safer solution for meetings that deal with sensitive company information.

Every Webex user also receives suggestions in chats from a personal digital assistant. To do this, the generative AI gathers information from datasets accessible to the user.

In addition to chat messages, employees can also receive video messages via Vidcast. Watching these can be very time-consuming, so AI will henceforth highlight important points and divide the video into chapters.

Finally, Webex Contact Center is getting a handy addition to make customer service more efficient. AI provides the agent with a clear summarization of issues and resolutions already explored via self-service, so that the customer does not have to explain the problem again to each employee they are connected to.


AI seeps into all parts of an organization, and the technology is also proving beneficial for security. The big news here is the introduction of an AI Policy Assistant in the Cisco Security Cloud. This should take over the job of IT administrators to check and adjust all previous protocols when implementing a new security rule.

Cisco’s security operations center (SOC) also gets an assistant. This helps security teams act quickly when a potential threat is identified. This is done by providing the necessary background to respond rapidly, correlating information about the Cisco Security Cloud platform solution, and recommending possible actions.

The new features discussed will debut by the end of this year. Through the first half of 2024, Cisco will continue to add new features to SOC Assistant.