Here you will find all the articles with the tag: Amazon Connect.
AWS' contact center suite, Amazon Connect, recently received several new updates with AI functionality. These include support for third-party applications, GenAI features for Amazon Connect Contact Lens and no-code features for Amazon Connect Chat. Amazon Connect also gets support for third-part... Read more
24 days ago
Cloud contact center solution Amazon Connect recently received a major update. Amazon Connect allows companies to contact and answer customers in multiple channels. The latest update speeds up the workflow of customer service agents. Amazon Connect Cases Amazon Connect Cases, one of the ne... Read more
2 years ago
Amazon Web Services announced the launch of its automated outbound communications for call centers in preview, as its Amazon Connect service picks up momentum. The cloud provider said that its platform, Amazon Connect, now supports more than 10 million contact center interactions daily. Amazon C... Read more
3 years ago
