Observe.AI launches large language models for contact centers
Observe.AI is launching products aimed at aiding contact centers. The company's new LLM and Generative AI suite seeks to "differentiate customer experience" from conventional contact centers.
This week, Observe.AI introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite... Read more
Google’s revamped Contact Center AI Platform integrates better with CRMs
Google is revamping its contact center AI platform that can be connected with CRM platforms.
Google Cloud announced today that it is combining its Contact Center AI suite of capabilities into a single, unique service that can seamlessly connect with most CRM platforms.
Yariv Adan, head of pro... Read more
Blue Prism Announces Service Assist to automate contact centers
The solution offers AI-integration ready automation to boost performance and reduce costs.
Blue Prism has announced the availability of Blue Prism Service Assist. This is a solution aimed at automating next generation contact center operations.
The new product "delivers a real-time, unified ... Read more
Google adds Rapid Response Virtual Agents to Contact Center AI
Google Cloud has updated its AI solution for contact centers Contact Center AI with the Rapid Response Virtual Agent program. This allows Contact Center AI to quickly roll out virtual agents, to handle online chat or telephone calls.
The newly released update of the cloud-based virtual contact c... Read more
Google update technology behind Contact Center AI for better voice recognition
Google has announced its Artificial Intelligence (AI) technology behind its Contact Center AI service to update to improve voice recognition. Contact Center AI is based on Dialogflow and Cloud Speech-to-Text.
The first update is for Dialogflow, writes Silicon Angle. Dialogflow is a cloud-based servi... Read more