Tag: Contact Center AI

Here you will find all the articles with the tag: Contact Center AI.

Blue Prism Announces Service Assist to automate contact centers

Blue Prism Announces Service Assist to automate contact centers

The solution offers AI-integration ready automation to boost performance and reduce costs. Blue Prism has announced the availability of Blue Prism Service Assist. This is a solution aimed at automating next generation contact center operations. The new product "delivers a real-time, unified ... Read more

date2 years ago
Google adds Rapid Response Virtual Agents to Contact Center AI

Google adds Rapid Response Virtual Agents to Contact Center AI

Google Cloud has updated its AI solution for contact centers Contact Center AI with the Rapid Response Virtual Agent program. This allows Contact Center AI to quickly roll out virtual agents, to handle online chat or telephone calls. The newly released update of the cloud-based virtual contact c... Read more

date2 years ago