Tag: XM

Here you will find all the articles with the tag: XM.

Qualtrics adss more machine learning to XM platform

Qualtrics adss more machine learning to XM platform

Qualtrics has introduced two new solutions to use machine learning to better understand the customer experience. It also offers new functionality for improving the performance of customer service agents. According to Qualtrics, companies still struggle to properly understand and map customer exp... Read more

date1 year ago
SAP launches Experience Management in ten new solutions

SAP launches Experience Management in ten new solutions

SAP has rolled out ten new solutions that combine experience data (X-data) with operational data (O-data). The solutions must measure and improve the four core experiences of companies - customers, employees, product and brand. SAP calls this Experience Management (XM). The combination enables SAP ... Read more

date5 years ago

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