Avaya has introduced its hybrid UC&CC solution Avaya Enterprise Cloud. This allows companies to take advantage of both (public) cloud and on-premises functionality for their unified communications and contact center infrastructure.
The solution also allows companies to adapt their communications and contact center infrastructure in their transition to (public) cloud environments. With this, they can ultimately benefit from better functionality, rationalize parts of their infrastructure or further reduce the management of on-premises environments.
Hybrid cloud structure offers greater peace of mind
Avaya Enterprise Cloud helps companies improve their communications solutions at a leisurely pace, is the thinking. The solution allows companies to embrace a hybrid cloud model by hosting portions of their communications infrastructure on a dedicated cloud instance in Azure. This cloud instance then integrates back with on-premises technology, such as existing call routing systems.
Avaya Enterprise Cloud is based on the existing fully cloud-based Avaya Enterprise Experience platform. This platform is a cloud-based Contact-Center-as-a-Service (CCaaS) solution that also runs on Azure.
In addition to the capabilities of this cloud solution, the hybrid UC&CC solution now released also offers, for example, standard integration with Microsoft Teams and other functionality.
Personalized configurations are also possible and there are various migration and architecture options. Avaya Enterprise Cloud further has a flexible and scalable cost model.