Extreme Networks offers users direct support with advisory services

Customers of Extreme Networks can now get direct help and advice on their digital initiatives. Premier and PremierPLUS consulting services should ultimately ensure that companies can improve the maximum productivity of their employees and that their IT networks provide real business added value in the transformation process.

The two consulting services now offered by the network provider provide customers with comprehensive, proactive involvement and support and management in the implementation of the Extreme solutions, from idea creation to actual installation and beyond. The core idea here is that end users experience that all service needs are met, even before they realise that they need them.

Concrete implementation of Premier Services

With the Premier consultancy service, they have their own central point of contact at Extreme Networks for questions about products and solutions, for more information, processing service questions and prioritising outstanding questions. In addition, they have 24/7 access to the supplier’s GTAC global technical support centre. The PremierPlus version of the consulting services extends this package with monitoring, management and response.

The Premier Services now launched are an important addition to the already existing comprehensive offering of Extreme services such as Professional Services, ExtremeWorks Maintenance Services, Managed Services, Network IaaS, Training and Certification Services, and specific training services for end users in education.

Availability

The network provider’s announced Premier and PremierPlus Services are available worldwide. These services are provided by the supplier directly to the end users, but are also available via the Extreme Partner Channel.