2 min Security

Discord reports data breach after support agent hacked

Discord reports data breach after support agent hacked

Discord has recently alerted its users about a data breach. According to the popular communications app, the breach is a result of a compromised third-party support agent account.

This breach exposed the support ticket queue. This contained sensitive information such as user email addresses, messages exchanged with Discord’s support team, and any attachments associated with those tickets.

As soon as Discord became aware of the incident, swift action was taken to address the compromised support account. The account was promptly disabled, and thorough malware checks were conducted on the affected machine.

The stakes are high

The stakes are high for a platform with nearly 200 million monthly users. Discord has collaborated closely with its customer service partner to implement robust measures. They will hope to prevent similar incidents from occurring in the future.

Users affected by this data breach are advised to remain vigilant. They have to be on the lookout for any suspicious activity, including fraudulent attempts or phishing attacks. Although Discord has stated that the risk is minimal, it is always prudent to exercise caution in such situations.

With a staggering 19 million active servers weekly, Discord has established itself as a widely embraced communication and social interaction platform.

Cybersecurity is paramount as attacks continue to surge

However, despite its popularity, the company has yet to comment on this incident, as a Discord spokesperson remained unresponsive to inquiries from multiple news publications.

As we navigate the digital landscape, incidents like these remind us of the importance of maintaining strong security measures and being mindful of potential vulnerabilities.

While Discord’s swift response to the breach could be commendable, Discord advises users to remain vigilant and proactively protect their personal information.

Also read: France fines Discord €800,000 for privacy infractions