Everything there is to find on tag: Contact Center.
AWS expands Contact Center Intelligence into Europe
AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center In...
Tag: Contact Center
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AWS provides Amazon Connect with new analytics functionality
AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for ...
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition...
Cisco updates Contact Center for hosted and on-premise solutions
Cisco has updated its contact center portfolio to improve customer experience, security and deployment by deli...