Here you will find all the articles with the tag: Contact Center.
AWS' contact center suite, Amazon Connect, recently received several new updates with AI functionality. These include support for third-party applications, GenAI features for Amazon Connect Contact Lens and no-code features for Amazon Connect Chat. Amazon Connect also gets support for third-part... Read more
25 days ago
A number of Cisco solutions for SMBs suffer from a critical vulnerability that could lead to an RCE attack. Cisco has issued a warning. The vulnerabilities have received a 9.9 CVSS score. The problem involves failure to process user-supplied data read into memory correctly. Hackers not logged in... Read more
3 months ago
This is the second time that the company is going through "financial restructuring" Avaya, the legacy unified comms provider, has filed for Chapter 11 bankruptcy protection in a Texas court this week. This is the second time that the company has filed bankruptcy. The current proposal will cut $2... Read more
1 year ago
Twilio has expanded its cloud-based customer engagement platform with new functionality. According to Twilio, the features help companies build and maintain better relationships with customers. Twilio develops cloud-based integration solutions for communication services and APIs such as SMS, vid... Read more
1 year ago
Cloud contact center solution Amazon Connect recently received a major update. Amazon Connect allows companies to contact and answer customers in multiple channels. The latest update speeds up the workflow of customer service agents. Amazon Connect Cases Amazon Connect Cases, one of the ne... Read more
2 years ago
The newly released platform combines unified communications and contact center services. This week Zoom Video Communications announced it has launched a new platform, called Zoom Contact Center. The platform combines unified communications and contact center services with the unique usab... Read more
2 years ago
Google is integrating Chrome OS Enterprise with cloud-first contact center companies like Edify, Genesys, Vonage, Five9, RingCentral, and 8x8. This move sees Google release Chrome Enterprise Recommended Contact Center stacks that will be available from partner vendors and CDW. Google Chrome OS E... Read more
3 years ago
Talkdesk, a startup that makes software used by companies to operate contact centres efficiently, announced on Thursday that after a $230 million funding round, it has reached a valuation of more than $10 billion. This new valuation is more than three times what the company was worth after the l... Read more
3 years ago
Zoom Video Communications announced late Sunday that it had made a deal to acquire Five9 Inc, a cloud contact centre provider, in an all-stocks transaction worth $14.7 billion. Five9 was founded in 2001 and provided the enterprise contact centre market with a software-as-a-service platform, whic... Read more
3 years ago
AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center Intelligence. Furthermore, the service is now more widely available in Europe. Amazon announced CCI last summer. It combines a number of services to offer contact centres more machine learn... Read more
3 years ago
