Tag: Contact Center

Here you will find all the articles with the tag: Contact Center.

AWS expands Contact Center Intelligence into Europe
January 13 1 min Cloud
AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center Intelligence. Furthermore, the service is now more widely available in Europe. Amazon announced CCI last summer. It combines a number of services to offer contact centres more machine learn...

AWS provides Amazon Connect with new analytics functionality
July 24 2 min Collaboration
AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for the cloud-based business contact center solution AWS Connect. Good customer service is becoming increasingly important for businesses. As a result, the market for contact center solutions...

Salesforce integrates new Service Cloud Voice with AWS Connect
July 21 2 min Cloud
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS. With the Service Cloud Voice solution that was previously an...

Cisco updates Contact Center for hosted and on-premise solutions
February 12 2 min Collaboration
Cisco has updated its contact center portfolio to improve customer experience, security and deployment by delivering connected offerings through a cloud-first model. Version 12.0 comes with improvements for both on-premise and hosted solutions. This specifically concerns Unified Contact Center Enter...