Tag: Contact Center

Here you will find all the articles with the tag: Contact Center.

Twilio expands Customer Engagement Platform

Twilio expands Customer Engagement Platform

Twilio has expanded its cloud-based customer engagement platform with new functionality. According to Twilio, the features help companies build and maintain better relationships with customers. Twilio develops cloud-based integration solutions for communication services and APIs such as SMS, vid... Read more

date25 days ago
Contact center solution Amazon Connect gets major update

Contact center solution Amazon Connect gets major update

Cloud contact center solution Amazon Connect recently received a major update. Amazon Connect allows companies to contact and answer customers in multiple channels. The latest update speeds up the workflow of customer service agents. Amazon Connect Cases Amazon Connect Cases, one of the ne... Read more

date5 months ago
Zoom makes its Contact Center Solution generally available

Zoom makes its Contact Center Solution generally available

The newly released platform combines unified communications and contact center services. This week Zoom Video Communications announced it has launched a new platform, called Zoom Contact Center. The platform combines unified communications and contact center services with the unique usab... Read more

date9 months ago
Zoom enters all-stock deal to acquire Five9 for $14.7 billion

Zoom enters all-stock deal to acquire Five9 for $14.7 billion

Zoom Video Communications announced late Sunday that it had made a deal to acquire Five9 Inc, a cloud contact centre provider, in an all-stocks transaction worth $14.7 billion. Five9 was founded in 2001 and provided the enterprise contact centre market with a software-as-a-service platform, whic... Read more

date1 year ago
AWS expands Contact Center Intelligence into Europe

AWS expands Contact Center Intelligence into Europe

AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center Intelligence. Furthermore, the service is now more widely available in Europe. Amazon announced CCI last summer. It combines a number of services to offer contact centres more machine learn... Read more

date2 years ago
AWS provides Amazon Connect with new analytics functionality

AWS provides Amazon Connect with new analytics functionality

AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for the cloud-based business contact center solution AWS Connect. Good customer service is becoming increasingly important for businesses. As a result, the market for contact center solutions... Read more

date2 years ago
Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce integrates new Service Cloud Voice with AWS Connect

Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS. With the Service Cloud Voice solution that was previously an... Read more

date2 years ago
Cisco updates Contact Center for hosted and on-premise solutions

Cisco updates Contact Center for hosted and on-premise solutions

Cisco has updated its contact center portfolio to improve customer experience, security and deployment by delivering connected offerings through a cloud-first model. Version 12.0 comes with improvements for both on-premise and hosted solutions. This specifically concerns Unified Contact Center Enter... Read more

date4 years ago