Everything there is to find on tag: Contact Center.
Amazon Connect gets new AI features for contact centers
AWS' contact center suite, Amazon Connect, recently received several new updates with AI functionality. These...
Tag: Contact Center
Timeline
Critical vulnerability in Cisco UC/CC may lead to RCE attack
A number of Cisco solutions for SMBs suffer from a critical vulnerability that could lead to an RCE attack. ...
Avaya files for Chapter 11 bankruptcy protection – again
This is the second time that the company is going through "financial restructuring" Avaya, the legacy unif...
Twilio expands Customer Engagement Platform
Twilio has expanded its cloud-based customer engagement platform with new functionality. According to Twilio,...
Contact center solution Amazon Connect gets major update
Cloud contact center solution Amazon Connect recently received a major update. Amazon Connect allows compa...
Zoom makes its Contact Center Solution generally available
The newly released platform combines unified communications and contact center services. This week Zoom Vi...
Chrome OS Enterprise targets contact centers, in collaboration with various partners
Google is integrating Chrome OS Enterprise with cloud-first contact center companies like Edify, Genesys, Von...
Talkdesk is now worth more than $10 billion after a $230 million funding round
Talkdesk, a startup that makes software used by companies to operate contact centres efficiently, announced o...
Zoom enters all-stock deal to acquire Five9 for $14.7 billion
Zoom Video Communications announced late Sunday that it had made a deal to acquire Five9 Inc, a cloud contact...
AWS expands Contact Center Intelligence into Europe
AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center In...