Everything there is to find on tag: Contact Center.
AWS provides Amazon Connect with new analytics functionality
AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for ...
Tag: Contact Center
Timeline
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition...
Cisco updates Contact Center for hosted and on-premise solutions
Cisco has updated its contact center portfolio to improve customer experience, security and deployment by deli...