Everything there is to find on tag: Contact Center.
Zoom makes its Contact Center Solution generally available
The newly released platform combines unified communications and contact center services. This week Zoom Vi...
Tag: Contact Center
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Chrome OS Enterprise targets contact centers, in collaboration with various partners
Google is integrating Chrome OS Enterprise with cloud-first contact center companies like Edify, Genesys, Von...
Talkdesk is now worth more than $10 billion after a $230 million funding round
Talkdesk, a startup that makes software used by companies to operate contact centres efficiently, announced o...
Zoom enters all-stock deal to acquire Five9 for $14.7 billion
Zoom Video Communications announced late Sunday that it had made a deal to acquire Five9 Inc, a cloud contact...
AWS expands Contact Center Intelligence into Europe
AWS has added the ability to apply the system's capabilities to existing contact centres to Contact Center In...
AWS provides Amazon Connect with new analytics functionality
AWS has now made its AWS Contact Lens service publicly available. This service provides AI functionality for ...
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition...
Cisco updates Contact Center for hosted and on-premise solutions
Cisco has updated its contact center portfolio to improve customer experience, security and deployment by deli...