ServiceNow Washington seeks balance between human and artificial intelligence
ServiceNow has presented the Washington D.C. platform release, in which generative AI takes a major role. In addition, ServiceNow also presents other new features, including Workflow Studio, Platform Analytics, Sales and Order management and the Common Services Data Model.
It is that time again ... Read more
ServiceNow provides Now Assist with more GenAI features
ServiceNow has announced that it has expanded the GenAI functionalities of Now Assist. As of today, Now Assist is also available in Virtual Agent, Flow generation and Field Service Management (FSM). This allows customers to take advantage of GenAI features within these solutions.
ServiceNow has ... Read more
ServiceNow introduces Vancouver release and makes generative AI available
ServiceNow presented the latest version of its platform. This new release, named Vancouver, focuses mainly on generative AI, as it has added the necessary generative AI assistants. Customers can now get started with generative AI on the Now platform starting September 29.
At ServiceNow, they did... Read more
Knowledge23: Do people now know what ServiceNow is and does?
This year ServiceNow hosted another global Knowledge event, the last one was four years ago. A lot has changed since 2019, for example, the company is now four times bigger and has twice as many products. Also, Bill McDermott is now at the helm as CEO, which provides new momentum and possibly even ... Read more
ServiceNow Utah focuses on process mining and workforce optimization
ServiceNow Utah is the latest version of the ServiceNow platform. It focuses on improving processes, hence the addition of process mining. Looking at other updates, we see a focus on workplace design, health and safety within organizations and more opportunities to get the most out of your workforc... Read more
ServiceNow San Diego aims for big productivity boost
When Fred Luddy founded ServiceNow, the goal was to build a platform on which many services and products could be built. The company went on to build just such a range of services, such as ITSM, customer service management, IT operations management, field service management, banking operations, and... Read more
ServiceNow acquires Hitch to better use employees’ skills
To help customers make the best use of their employees, ServiceNow has acquired Hitch. Hitch allows ServiceNow customers on the Now platform to use Hitch to match their employees' skills to projects. Hitch adds a layer of AI-based insights to help with this.
The goal is to reduce the so-called s... Read more
ServiceNow launches San Diego, newest version of ServiceNow Platform
San Diego, the name of the latest ServiceNow Platform release, is available starting today.
ServiceNow introduces Robotic Process Automation (RPA) tools, a new dashboard, and multiple industry solutions.
RPA in Now Platform San Diego
First, the new platform includes an Automation Engine. T... Read more
ServiceNow unveils its latest Now platform release
The new release is called Rome and promises to help companies "thrive in the new world of hybrid work".
ServiceNow announced the Now Platform Rome release. This latest version of the Now Platform seeks to empower organizations to adapt to the hybrid work era, the company says. It will help manag... Read more
ServiceNow launches mobile version of Now Platform
ServiceNow has added mobile capabilities to its workflow platform. This should make it easier for employees to carry out various work-related tasks on the road.
ServiceNow's Now Platform is used to streamline workflows in various separate IT systems. All these workflows are integrated into a single ... Read more