Every software company globally is focusing on integrating AI into its solutions. ServiceNow has built one of the biggest platforms and workflow engines today. We talked to Pat Casey, Chief Technology Officer and Executive Vice President of DevOps at ServiceNow, to learn how ServiceNow is building AI into its platform.
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ServiceNow has chosen to unify its AI team into a single technology group, ensuring AI will not be the next add-on but a core component of the ServiceNow platform. Casey takes us through the transformative impact of this alignment and how organisations can enhance workflows and deliver superior customer experiences. Dive deep into the Generative AI Controller and understand how it empowers customers to build AI solutions using various large language models, emphasizing the critical role of data in AI training and deployment.
We talk about many ServiceNow platform AI features like playbook generation and prompt engineering that are designed to save time and empower users. Learn about the text-to-playbook feature, which allows even less experienced users to create effective workflows, and a customizable prompt builder that enhances engagement across various applications.
We even discuss ServiceNow’s switch from MariaDB to Postgres and modern database management. This episode is a must-listen for anyone interested in ServiceNow and AI integration into platforms. Whether you are a ServiceNow customer or not, it is packed with expert knowledge. Listen now to this latest Techzine Talks on Tour.
About Techzine Talks on Tour
Techzine Talks on Tour is a podcast series that Coen and Sander record while attending events all over the world. A spin-off of the successful Dutch series Techzine Talks, this new English series aims to reach new audiences. The goal is to publish a fresh episode at least every two weeks. With the occasional increase in frequency around specific larger events with more recordings.
Techzine Talks on Tour covers a huge range of topics, as Coen and Sander attend a total of 50 to 60 events each year. Events ranging from open-source affairs like KubeCon to conferences hosted by Cisco, IBM, Salesforce and ServiceNow, to name only a few. With a lot of experience in many walks of IT life, Coen and Sander always manage to produce an engaging, in-depth discussion on general trends, but also on the underlying technology itself.
So follow Techzine Talks on Tour and stay in the know. We might just tell you a thing or two you didn’t know yet, but which might be very important for your next project or for your organization in general.
Where to find Techzine Talks on Tour?
Techzine Talks on Tour is available on all the well-known platforms. So you can also find it on Spotify, Apple Podcasts and YouTube for example. Just search for Techzine Talks on Tour in your favorite podcast app.
Previous episodes of Techzine Talks on Tour:
- The evolution of ERP with generative AI technology
- How does a white hat hacker become a cloud security leader?
- Splunk and Cisco: making sense of observability together
- AI, quantum threats, and the evolution of securing the endpoint at HP (Ian Pratt, HP)
- An inside-out look at cyber security from Arctic Wolf CISO Adam Marrè
Get in touch
We hope you like this new podcast series. If so, please let us know. If you have suggestions on how we can improve, we would like to hear those too. We’re also open to suggestions around specific topics, or specific people that want to appear in an episode of Techzine Talks on Tour. You can find both Coen and Sander on LinkedIn, or you can send an email to info@techzine.eu.