Salesforce enhances Service Cloud for remote collaboration
Salesforce released the next-gen Service Cloud, with enhancements included for Cloud Voice and Einstein Bots. The company says the updates are meant to help organizations deal with the new reality brought on by the pandemic.
Over the past year, service agents have had to transition to working fr... Read more
Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience.
We spoke to Salesf... Read more
Salesforce improves forecasting with Service Cloud Workforce Engagement
The Covid-19 pandemic has changed the way consumers behave, causing the traditional method of contact center service to come under scrutiny. It would appear that the future holds something else in store. Salesforce is launching Service Cloud Workforce Engagement to help transition agents into a bet... Read more
Salesforce expands Marketing Cloud, Commerce Cloud and Service Cloud with more AI
Salesforce has announced that it will provide its Marketing Cloud, Commerce Cloud and Service Cloud with various updates and expansions. Among other things, it introduces artificial intelligence (AI) improvements, as well as new features for personalized buying experiences.
Marketing Cloud will mai... Read more
Salesforce incorporates location software specialist MapAnything
Salesforce acquired MapAnything, a provider of location-based intelligence software, for an unknown amount. Over the past few months, MapAnything has been able to raise a total of 84 million dollars in several financing rounds, according to Venturebeat.
According to connoisseurs, the takeover is no ... Read more
Salesforce adds new AI features to the Service Cloud
The Salesforce Service Cloud is growing faster and faster. To keep that down, Salesforce occasionally adds new features. Today, Salesforce is adding a range of AI features that make it easier for large company employees to help customers.
The update mainly expands the customer service and support ca... Read more
Salesforce will use IoT data to automate customer service
Salesforce sees the Internet of Things as a way to help people working in the field. The company is therefore working on ways, for example, to support technicians in carrying out their work. Part of this is the new IoT Insights, with which it transmits automated IoT data to the mobile devices of ser... Read more