Tag: Unified Communications

Here you will find all the articles with the tag: Unified Communications.

Zoom makes its Contact Center Solution generally available

Zoom makes its Contact Center Solution generally available

The newly released platform combines unified communications and contact center services. This week Zoom Video Communications announced it has launched a new platform, called Zoom Contact Center. The platform combines unified communications and contact center services with the unique usab... Read more

date8 months ago
Zscaler extends experience monitoring to collaboration applications

Zscaler extends experience monitoring to collaboration applications

New Integrations deliver deep insights into Microsoft Teams and Zoom and provide enhanced Microsoft 365 Support Zscaler announced the release of their enhanced Zscaler Digital Experience (ZDX). The solution boasts new Unified Communications as a Service (UCaaS) application monitoring and digital... Read more

date11 months ago
Slack completes acquisition of enterprise directory startup Rimeto

Slack completes acquisition of enterprise directory startup Rimeto

Slack has completed the acquisition of Rimeto to add the directory capabilities of the startup to the collaboration platform. Rimeto was founded in 2016 and focuses primarily on providing an overview of employee data. For example, the directory shows the employee's skills, experience and current... Read more

date2 years ago
Pegasystems introduces new Unified Messaging-functionalities

Pegasystems introduces new Unified Messaging-functionalities

Pegasystems launches Customer Service Unified Messaging Edition that allows customer service teams to respond faster and more efficiently to customer queries. The new SaaS application registers all enquiries received through different communication channels. The new solution provides a unified d... Read more

date2 years ago
VoIP for business continues to develop

VoIP for business continues to develop

Voice over Internet Protocol (VoIP) is nowadays the normal way of doing business when it comes to telephony. Time for Techzine to take another look at what VoIP exactly is, what it delivers for companies, and what developments are taking place. Concretely, VoIP means that voice and data, such as... Read more

date3 years ago
Avaya adds new collaboration features to Spaces

Avaya adds new collaboration features to Spaces

Avaya has added new features to its Spaces tool to further enhance team collaboration and video conferencing. The cloud-based measurement and collaboration tool Avaya Spaces brings a number of things together in a single solution, including voice, video, tasks, and file sharing. However, Avaya s... Read more

date3 years ago
Avaya continues to see customer demand as a top priority

Avaya continues to see customer demand as a top priority

The market for Unified Communications & Collaboration and ContactCenter (UC&CC) solutions is undergoing major changes. Customers want more open integrated solutions and the demand for cloud-based solutions is also increasing. UC&CC specialist Avaya also has to take this step and is incr... Read more

date3 years ago
“Mitel’s making an offer to take over Avaya.

“Mitel’s making an offer to take over Avaya.

Avaya has considered a bid from Mitel to take over the company, reports Bloomberg. According to sources, the deal would ultimately create a telecom company worth more than $5 billion (€4.5 billion). The American and Canadian telecom tower had been in conversation since April. There were rum... Read more

date3 years ago
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