Zoom makes its Contact Center Solution generally available
The newly released platform combines unified communications and contact center services.
This week Zoom Video Communications announced it has launched a new platform, called Zoom Contact Center.
The platform combines unified communications and contact center services with the unique usab... Read more
Zscaler extends experience monitoring to collaboration applications
New Integrations deliver deep insights into Microsoft Teams and Zoom and provide enhanced Microsoft 365 Support
Zscaler announced the release of their enhanced Zscaler Digital Experience (ZDX). The solution boasts new Unified Communications as a Service (UCaaS) application monitoring and digital... Read more
Slack completes acquisition of enterprise directory startup Rimeto
Slack has completed the acquisition of Rimeto to add the directory capabilities of the startup to the collaboration platform.
Rimeto was founded in 2016 and focuses primarily on providing an overview of employee data. For example, the directory shows the employee's skills, experience and current... Read more
Pegasystems introduces new Unified Messaging-functionalities
Pegasystems launches Customer Service Unified Messaging Edition that allows customer service teams to respond faster and more efficiently to customer queries. The new SaaS application registers all enquiries received through different communication channels.
The new solution provides a unified d... Read more
VoIP for business continues to develop
over Internet Protocol (VoIP) is nowadays the normal way of doing business when
it comes to telephony. Time for Techzine to take another look at what VoIP
exactly is, what it delivers for companies, and what developments are taking
VoIP means that voice and data, such as... Read more
Avaya adds new collaboration features to Spaces
Avaya has added new features to its Spaces tool to further enhance team collaboration and video conferencing.
The cloud-based measurement and collaboration tool Avaya Spaces brings a number of things together in a single solution, including voice, video, tasks, and file sharing. However, Avaya s... Read more
Avaya continues to see customer demand as a top priority
The market for Unified Communications & Collaboration
and ContactCenter (UC&CC) solutions is undergoing major changes. Customers
want more open integrated solutions and the demand for cloud-based solutions is
also increasing. UC&CC specialist Avaya also has to take this step and is
incr... Read more
“Mitel’s making an offer to take over Avaya.
Avaya has considered a bid from Mitel to take over the company, reports Bloomberg. According to sources, the deal would ultimately create a telecom company worth more than $5 billion (â‚¬4.5 billion).
The American and Canadian telecom tower had been in conversation since April. There were rum... Read more
Verizon and Zoom want to improve business communication customers together
Verizon and Zoom have announced a partnership to offer customers a new Unified Communications solution. The new solution is intended to improve cooperation between organisations.
According to Shawn Hakl, senior vice president of Business Products at Verizon, companies around the world are becoming i... Read more
Poly introduces G7500 video conferencing solution with Ultra HD 4K video
Poly has announced its new videoconferencing solution. It's the G7500, which integrates advanced audio features with wireless content sharing and Ultra HD 4K video. The device is available immediately.
The 4K content and collaboration is at the heart of the experience for G7500, thanks to a customi... Read more