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AI agents take control of customer experience at Genesys
During the Xperience 2025 conference in Nashville, Genesys announced a series of enhancements to its platform...
Applications
Everyone uses applications on a daily basis. Building, integrating and running them requires quite a bit from people and systems. Application development has recently undergone a huge metamorphosis. In particular, the emergence of cloud-native application development has caused fundamental changes. AI, especially GenAI, has also caused a major shift. Finally, the world’s largest OS, Microsoft Windows, also makes regular appearances on this page. You will stay up to date on all relevant application developments here.
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Paper
A comprehensive view on Service Management
Organizations are increasingly leveraging technology to meaningfully differentiate and transform employee eng...
Salesforce reports another blockbuster quarter
The company saw its shares surge during after-hours trading following the news. Salesforce's latest earnings ...
OpenAI introduces paid APIs for ChatGPT and Whisper
OpenAI is making it easier for developers to integrate ChatGPT and Whisper AI models into their applications....
Paper
Supercharging ITSM with ITOM
Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best ...
Belgium-based Henchman receives investment of €6.5 million
Henchman has raised 6.5 million euros of capital from Adjacent VC and Acton Capital. The company plans to use...
Google now offers client-side encryption for Gmail and Calendar
Google has enabled client-side encryption (CSE) on a limited scale for the Google Workspace tools Gmail and C...
Microsoft unveils new widgets for Windows 11 in 2023
The tech giant has chosen to release new features for Windows 11 as and when they are ready rather than waiti...
Microsoft bundles Microsoft Defender with Microsoft 365
The move, which started earlier this month, sees the app installed on all computers that run Microsoft 365, i...
Survey: IT workers fear AI will cause jobs to disappear
According to a quarter of IT professionals, artificial intelligence will cause jobs in the IT sector to disap...
Linux group launches OpenWallet Foundation to push interoperability
The new organisation will promote open source software interoperability for digital wallets This week Linu...