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Disruptive technologies are becoming more widespread and widespread, with innovative companies reaping the benefits of their long-term projects. This is shown in the Tech Trends 2019 report by IT service provider Dimension Data.

The report provides an overview of trends that will shape the business technology landscape next year in the areas of customer experience, cyber security, digital businesses, digital infrastructure, digital workplace, technological future and services.

Until now, innovative technologies in our sector have been mentioned mainly theoretically, without a clear picture of how such powerful new innovations can be used. These include analytics, self-learning machines, artificial intelligence, blockchain and containers, according to Ettiene Reinecke, Group Chief Technology Officer at Dimension Data. According to him, technologies such as AI, self-learning machines and process automation via robotics have gradually matured, so that projects finally come to life.

According to the report, this trend will continue not only in 2019, but also in the following three years. According to Dimension Data technology experts, who compiled the report, digital transformations are becoming an integral part of the core processes and technologies used. Eventually, the concept will become fully established.

Five trends

The report responds to five trends that shape the business technology landscape. For example, process automation via robotics will reform customer experience. It would enable companies to combine scenarios, gain insights and make real-time predictive decisions about their customers’ needs and behaviour.

The popularity of cloud-based security services is also expected to grow in 2019, after several data breaches that were a source of concern this year. For cybersecurity, organizations would therefore focus on cloud-based platforms. Cloud security systems work with open APIs, allowing security teams to quickly and relatively easily deploy new technologies on the platform, according to the report. This ensures that customers remain up-to-date in an environment where new threats are emerging ever faster.

The report also predicts that the infrastructure will become fully programmable. Companies would increasingly rely on Software as a Service (SaaS) and use various cloud platforms. In addition, applications become smarter and more personal. For example, user data will be collected, which, with the help of AI and self-learning machines, will increase labour productivity.

A final trend is that of focusing on the value of data. The report emphasises that data is at the heart of the digital transformation, a source of new revenue streams that go beyond traditional revenue streams. The need for rich data will lead to IT investments and a change in the information architecture.


More and more IT suppliers and service providers are supporting companies in the digitisation process. For example, software supplier SAP has opened a Customer Experience Center in Evere. There, companies can discover how they can use the latest technological innovations and gain a competitive advantage from them.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.