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It has been less than two weeks since Bill McDermott suddenly announced that he would resign as CEO of SAP. Now, it’s clear what he’s going to do next: McDermott will be ServiceNow’s new CEO.

McDermott said, in a statement of two weeks ago, that this “is a time for everyone to start an exciting new chapter”. This also applies to himself, according to an announcement from his new employer ServiceNow.

The intention is for McDermott to become the president and CEO of ServiceNow before the end of 2019. He will also become a member of the Board of Directors. “ServiceNow is one of the most exciting innovation and growth companies in the world. The company has a transformational platform, immensely talented colleagues and limitless potential,” McDermott said in an announcement.

Jeff Miller, Lead Independent Director of ServiceNow’s Board of Directors, is excited about the new CEO. “His global experience and proven track record will provide for a smooth transition and continued strong leadership,” said Miller. According to him, McDermott will provide even greater momentum for the company.

A changing of the guard

McDermott succeeds John Donahoe at ServiceNow, who will be Nike’s president and CEO from January 2020. Since April 2017, Donahoe has been the CEO of ServiceNow. Under his leadership, the number of customers grew and annual sales grew by more than 30 percent each quarter, according to the company itself.

Donahoe will remain CEO during the transition period. In this way, the transition from leadership should run smoothly. Danohoe is also serving his term as a member of the board of directors. That term ends in June next year.

McDermott calls it “a personal honor” to succeed Donahoe and to bring ServiceNow to “the next chapter”. “I’m fired up and can’t wait to get started!”


McDermott announced his departure as CEO of SAP at the beginning of October. There, he had been CEO since 2014 and co-CEO before that. He hasn’t explained yet why he chose to leave, and it was also not yet clear that a new job was already waiting.

McDermott will continue to work for SAP in an advisory role for the next two months. His leadership will be taken over by Jennifer Morgan and Christian Klein.