IFS has announced that it has acquired Axios Systems. Axios Systems specializes in Enterprise Service Management (ESM) software, an area in which IFS has also been developing recently.
In a press release, IFS says that the company has invested in expanding its Service Management activities in recent years. The acquisition of Axios Systems fits in that line. IFS says it will add more depth to its portfolio with ITSM and ITOM functionalities. Companies can use these functionalities to improve the design and automation of workflows, increase efficiency and connect data across teams and systems.
With the acquisition, IFS customers will have access to Axios Systems’ ESM capabilities. It will also be possible to integrate these functions with other IFS Cloud functionalities.
Very important for IFS
“The acquisition is very significant for IFS: we are extending our Service Management proposition to help businesses address inefficiencies that can impact their ability to deliver delightful ‘Moments of Service’. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes”, said Darren Roos, CEO of IFS. “The ability to monetize service creates a competitive edge. Today customers want service: reliably and consistently, but there is a missing piece; companies need to be able to leverage customers, people and assets and not only articulate the true value but also design for Serviceability’. With Axios, IFS is adding specific capabilities that bring visibility into the value delivered inside and out and highlight opportunities for ongoing improvements.”
“As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions”, says Tasos Symeonides, CEO van Axios Systems. “We are not done yet, we want to keep working with the great customers we already have and add new ones. To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management!”
Axios Systems focuses on providing software for Service Desk, IT Service Management and IT Asset Management. The company operates in the US, Europe, the Middle East and Latin America and serves customers such as Aviva, FedEx, Sobeys, EDEKA, KPMG and various parties in the public sector.
It is not known how much IFS paid for the acquisition of Axios Systems.