Microsoft reports that outdated Intel GPU drivers may be causing errors in Windows applications that use DirectX. These problems are said to be occurring since the November 2022 cumulative software updates for Windows.
According to Microsoft, users may potentially get so-called Application Compatibility Client Library (apphelp.dll) errors in applications that use DirectX. Especially affected are PCs or other devices that use the outdated driver versions 126.96.36.19963 to 188.8.131.520 for Intel GPUs.
The bugs within these drivers potentially cause problems for any Windows applications that use DirectX or Direct3D to render portions of content or all content. Affected Windows versions include Windows Server 2022, Windows 11 22H2, Windows 10 22H2, Windows 11 21H2, Windows 10 21H2, Windows 10 20H2 and Windows 10 Enterprise LTSC 2019.
No fix is currently available for the problem, but Microsoft is working on a solution. This fix should be released in an upcoming release. However, a temporary work around is available by updating the Intel GPU driver to a newer version. The new version that users need to install is a later version than v184.108.40.2060.
PC manufacturers must have this driver available. Otherwise, users can get the update from the chip giant’s List of Drivers for Intel Graphics to download the latest driver version from Intel.