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Epson has launched Moverio Assist, remote assistance software to work with the company’s smart glasses. Moverio Assist is designed for multiple industries and businesses, including small and medium sized enterprises (SMEs) that have field staff for inspections, repairs and maintenance, for example.

Epson’s approach stands out because it has tailored its software to focus on the main pain points for personnel in the field, reports ZDNet. According to Leon Laroue, technical product manager for augmented reality at Epson America, the software is designed for a market where augmented and mixed reality glasses are over-engineered for remote support, and smartphones and tablets do not allow hands-free collaborations.

Moverio Assist handles the basics of connectivity, video, two-way audio and file sharing. “We focus on any organization with a service team in the field, whether it’s an SME or an enterprise,” Laroue says. “We have live pilots with fifteen companies in different industries.”

If help or support is needed, an Epson technician in the field wearing smart glasses with built-in cameras can connect to the Moverio Assist app via Wi-Fi or a mobile hotspot. Experts at the other end of the call log in to MoverioAssist.com via a Google Chrome or Mozilla Firefox browser. The smart glasses enable the employee to carry out hands-free repairs remotely while working together. The app makes it possible to send files and documentation to the glasses.


Moverio Assist is available from $29.99 and works with the Moverio BT-300 and BT-350 ANSI smart glasses. These glasses can be purchased through existing retail channels such as Amazon. Glasses are available from $699.

The subscriptions for Moverio Assist work with minutes, comparable to a prepaid telephone subscription. These come in packages of 600, 1,200 and 2,400 minutes. With the software, companies can save on travel, productivity, quality and reductions in repetitive work.

Moverio Assist will be available from September, and is now in a private beta.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.