Android devices managed by Microsoft Intune are experiencing problems after updating Android 11 to Android 12. Devices from OPPO, OnePlus and Realme are affected.

Microsoft Intune is used to manage devices and apps remotely. The tool allows you to implement policies for corporate devices that control access to company-sensitive data. The solution is suitable for all (mobile) operating systems.

End users of Android devices managed by Intune have been experiencing problems after updating Android 11 to 12. Connections to Intune are lost upon installation. The problem seems to exclusively apply to devices with a ‘Android Enterprise personally-owned’ profile.

OPPO, OnePlus and Realme affected

OPPO, OnePlus, Realme and others are collaborating with Google to solve the issue. Microsoft advises companies to install the latest firmware versions on the devices as soon as they come out.

Investigating Samsung

Samsung users have reported similar problems. Some users have trouble accessing email and VPN functionality due to missing certificates. The underlying issue is being investigated.

In addition, Samsung devices indicate non-compliance with business security requirements. The problem occurs after automatic restarts and installing managed updates.

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