GitLab wants to collect more data on how users use the platform, to improve their service faster. “GitLab has a lot of features, and a lot of users, and it is time that we use telemetry to get the data we need for our product managers to improve the experience,” says the company.
Companies can use so-called SaaS telemetry products to get analytics on user behavior in web-based applications. This will make it possible to improve user experiences faster, because it is clear what users do and don’t do in an app, Gitlab explains in a blog post.
The company now wants to use such tools to collect more data about the use of its own platform. However, this only applies to the SaaS product GitLab.com and the platform’s Self-Managed packages. According to the company, GitLab Core – the free version of the platform – remains free and unchanged.
The code in these snippets is executed in the user’s browser, after which they send information about the use of a service back to the telemetry service. In this case, the information goes to GitLab itself and possibly also to Pendo, a third party telemetry service.
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