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Plex announced today that it will stop using its troubled Plex Cloud Service. The company did not put that decision on the public record and instead chose to give as little attention as possible to the choice.

Plex Cloud was made available to the company’s customers in 2016 and served as a way for Plex customers to store their files on online storage services such as OneDrive, Dropbox and Google Drive. This is what they choose instead of their own devices or networks. However, this will no longer be an option.

30 November 2018

Today a message on the forum of Plex shows that the service will be discontinued. As of 30 November 2018, the plug will be completely disconnected. This is due to the ongoing technical problems that people are facing.

Almost immediately after Plex Cloud made its debut, launch partner Amazon, for example, stopped cooperating. Then users complained that they didn’t have access to Amazon Drive files. Also, users whose file library also included illegal movies and TV series were likely to expose themselves to unnecessary risks by putting the files in the cloud.

Too complicated

One of the complications for the developer was the fact that local media were hosted independently of local storage. To do this, files had to be made compatible with the various Plex apps. But these were precisely the technical challenges, which made it difficult for Plex to make his department work properly.

It’s not easy to have the best media server on the planet, and have it work seamlessly with a scalable cloud service that’s load-balanced and clustered across multiple geographic regions. It appears that things can go wrong, according to the company last March.


Today it turns out that it did not manage to overcome the problems. Plex writes that it has tried to find an inexpensive solution, so that the costs could be kept under control. But that didn’t work out, so the Plex Cloud was discontinued on 30 November.

By the way, the decision was already coming. Plex decided last February not to allow any new servers, to look at the challenges of performance, quality and overall user experience.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.