Infor Concierge gets new user interface and features

Infor has provided its customer self-service solution, Infor Concierge, with a new user interface and capabilities. The ERP vendor indicates that it has developed the updates together with the Customer Experience Board, providing immediate feedback and research to add the customer’s voice.

Infor Concierge is the support portal for all the company’s services. Users can find information about the Infor solutions.

The portal has now been updated, with several new features. The new user interface includes full mobile access, a personalized newsfeed that brings relevant information directly to customers and access to Infor Services’ project details.

There is also a single sign-on for the Campus training site where courses can be found. New self-help guides should also make the system easier to navigate.

Streamlining

By streamlining access to the company’s multiple systems, Concierge now works as the primary access to the Support Portal. It also provides graphs of open support incidents. Access to status details is also possible. Users can also search for relevant Knowledgebase articles.

Susan Beal, chief customer officer at Infor, states that the company’s top priority is to streamline user experiences. This is directly visible in this iteration of Infor Concierge, according to Beal.

Concierge is designed to give users tools to find relevant information about their services and solutions, which can help to eliminate unnecessary phone calls and emails and can help users to solve business problems faster.

Roadmaps

The app also contains information about product roadmaps. This gives users access to the direction of appropriate Infor solutions, and allows them to quickly view and vote for product enhancements. In addition, the app comes with recommended webinars.