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Cisco is continuing to build on its full-stack observability efforts. The new Customer Digital Experience Monitoring service allows application and network admins to know about each other’s domains. This should lead to more informed decisions and business outcomes, Cisco says.

Full-stack observability is a term Cisco refers to often. This encompasses the idea that all logs, metrics and traces should come together in one place to maintain an overview of the status of an IT environment. These efforts help to reduce the chances of an organisation becoming overwhelmed by the amount and multitude of data.


The integration between Cisco AppDynamics and Cisco ThousandEyes means that traffic to and from applications and WAN (wide area network) traffic converge. The service thus consists of two-way traffic between these two applications. This allows IT personnel managing applications and network administrators to easily see each other’s data without having too much of it fired at them all at once.

The service works on the basis of the CNCF-backed OpenTelemetry, which is now considered the unofficial standard for sending and collecting observability data. In other words, it is an essential building block for achieving the goal of full-stack observability. For this reason, the integration of AppDynamics and ThousandEyes is only logical.

Digital is more complex

“Our customers are committed to delivering the best digital experiences for their businesses. However, as digital experiences get simpler for the consumers, they get more complex for companies,” said Liz Centoni, EVP, Chief Strategy Officer, and GM of Applications. “Customer Digital Experience Monitoring seamlessly brings together our industry leading application observability and our unparalleled network intelligence, so that customers can uncover all the application and network dependencies not visible before.”

Also read: Cisco XDR aims to reduce alert fatigue, increase signal to noise ratio