Contact center solution Amazon Connect gets major update
Cloud contact center solution Amazon Connect recently received a major update.
Amazon Connect allows companies to contact and answer customers in multiple channels. The latest update speeds up the workflow of customer service agents.
Amazon Connect Cases
Amazon Connect Cases, one of the ne... Read more
Avaya launches Virtual Agent, an out-of-the-box service bot
Avaya Virtual Agent is now available. The solution allows organizations to automate customer service without programming.
Avaya develops communications technology, ranging from video conferencing to complete call centre platforms. The most recent introduction is Virtual Agent. The solution enabl... Read more
Atlassian acquires AI chatbot specialist Percept.AI
Atlassian recently acquired chatbot specialist Percept.AI. Atlassian plans to integrate the AI chatbot specialist's technology into its Jira solutions.
Atlassian has been increasingly expanding its Jira portfolio. In the past two years, Halp (Slack specialist), Mindville (enterprise assets) and ... Read more
Salesforce expands employee wellbeing with Work.com updates
Salesforce announced that it's bringing updates to Work.com, its employee engagement platform. The updates include enhancements that affect the worker's wellbeing, career advancement, fulfilment, productivity, and support.
The new additions include Work.com Wellbeing, which will help employees w... Read more
Amazon launches AWS Chatbot
Amazon has announced that AWS Chatbot is available. The service is used to send notifications to DevOps teams.
AWS Chatbot makes it possible to send security, billing and system stability notifications to DevOps teams through Slack. The service delivers alerts from several key AWS services, incl... Read more
ServiceNow takes over AI-startup Passage AI
Last week ServiceNow deposited millions for the Israeli startup Loom Systems, this week it is Passage AI that is being taken over by the company specialising in automating business functions. ServiceNow did not disclose how much it is paying for Passage AI.
Passage AI mainly specialises in creat... Read more
ServiceNow and Facebook Workplace make service chatbot together
Facebook Workplace, Facebook's enterprise app for collaboration and communication, and ServiceNow are going to create a chatbot together, which will make it easier for employees to navigate through a company's helpdesk within Workplace Chat. That's what TechCrunch reports.
The intention is that the ... Read more
Palo Alto Networks acquires security platform Demisto
Palo Alto Networks acquires Demisto, a startup that uses chatbots and machine learning to help cybersecurity teams work more efficiently. Palo Alto Networks has received 560 million dollars (493.7 million euros) for the acquisition. The acquisition is expected to be completed by the end of April.
Pa... Read more
New tool Microsoft moves patient data to the cloud
Microsoft launches a service that enables healthcare institutions to move large amounts of patient data to the cloud. The service, which is based on the Microsoft Azure platform, aims to provide medical staff and researchers with a more complete picture of patient health.
In addition, the tool also... Read more