Tag: customer experience management

Here you will find all the articles with the tag: customer experience management.

Qualtrics’ Experience ID personalizes customer journeys

Qualtrics’ Experience ID personalizes customer journeys

In a bid to personalize experiences, Qualtrics launched Experience ID, a view of what customers and employees share with a company. The company is known for its Experience Management software, with plans to personalize experiences at scale. Experience ID aggregates views by teams, verticals, seg... Read more

date3 years ago
Oracle unveils Oracle Digital Experience for Communications

Oracle unveils Oracle Digital Experience for Communications

New solution gives communications service providers the data to better understand customers. Oracle has announced a new cloud-based customer experience (CX) management solution for the communications industry. Named the Oracle Digital Experience for Communications, the new platform is a suite of... Read more

date4 years ago

Cisco acquires customer analytics start-up CloudCherry

CloudCherry, a startup for customer analytics, has been acquired by Cisco. The CloudCherry software helps companies achieve a better customer experience. Cisco will probably use the expertise of the acquisition for its contact center products. CloudCherry has a platform that allows companies to c... Read more

date5 years ago