Salesforce optimizes Sales Cloud for remote work
Salesforce has announced the latest version of Sales Cloud. The update includes a host of new features to support salespeople in a post-coronavirus world.
Research from Salesforce shows that a large majority of salespeople believe that the outbreak of Covid-19 has changed their jobs considerably... Read more
Salesforce introduces low-code tool for streamlining processes
Salesforce has introduced Einstein Automate. The tool allows users to automate workflows without having to do any programming. It is based on a click-and-drag system.
Einstein Automate consists of two main components: Flow Orchestrator and MuleSoft Composer.
Flow Orchestr... Read more
Salesforce Einstein makes 80 billion predictions daily
Einstein, Salesforce's AI platform, is now used to make more than 80 billion predictions every day. This is over ten times as much as it dit one year ago.
Einstein is the name Salesforce uses for its AI services. After it was launched in September 2016, its use has grown rapidly to 6.5 billion d... Read more
Salesforce Einstein gets Named Entity Recognition as of June
Salesforce announced this morning that as of June, customers subscribed to Einstein Vision & Language services will have access to Named Entity Recognition, a feature that automatically updates fields in Customer Relationship Management (CRM) forms.
This means that vendors will be able to us... Read more
The future of customer service and experience
we were guests at Salesforce's Service Innovation Summit. A local event with
about 500 participants where the future of customer service was discussed, but
also the difference between customer service and customer experience. A
valuable day full of customer stories and the opportunity for ... Read more
Salesforce adds analytics capabilities to partner relationship management system
Salesforce has added new features to its Sales Cloud partner relationship management (PRM) solution, removing friction by delivering intelligent insights and visibility.
Sales Cloud PRM now receives Einstein Analytics for Partners, writes Venturebeat. This allows companies to use artificial intellig... Read more
Salesforce brings more Einstein tools to Financial Services Cloud
Salesforce has announced that it is bringing the full power of Einstein Analytics to its Financial Services Cloud. That's what ZDNet reports. With the new tools, users should be able to use predictive analytics to be more strategic about how they pursue customer relationships, for example.
The Finan... Read more
Salesforce adds new AI features to Sales Cloud
Salesforce has added new features to the Sales Cloud to help employees find the information they need to be productive faster. Most possibilities make use of Einstein, the company's artificial intelligence (AI) system.
The first major improvement comes to Salesforce Inbox, writes Silicon Angle. This... Read more
Salesforce expands Commerce Cloud with new AI features
Salesforce brings more artificial intelligence to its Commerce Cloud. Today, the company introduced two new AI services for its e-commerce automation platform. This allows retailers to focus more effectively on online shoppers.
The improved offering makes use of Einstein, the machine learning that u... Read more