Here you will find all the articles with the tag: Freshworks.
Organizations are increasingly leveraging technology to meaningfully differentiate and transform employee engagement and experience. In today’s dynamic and digital-first business environment, IT is expected to not just ‘keep the lights on’, but also deliver to business expectations and enable... Read more
18 days ago
Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders. ITSM includes all activities for d... Read more
19 days ago
Freshworks merged updates for various products into its Summer '22 portfolio. The software provider wants to help companies support customers in multiple channels. The bulk of the updates revolves around Freshchat, a chatting app with AI and conversational messaging. The chatbot, together with p... Read more
8 months ago
Nine out of ten IT professionals are frustrated with their company's software. 89 percent say they spend close to a day a week on unwanted or overcomplicated software. Freshworks questioned 900 European IT professionals on their experience with business software. The average professional spends ... Read more
8 months ago
Freshworks CRM for e-commerce is now available. The SaaS solution combines marketing, customer service and CRM with an integration into Shopify. Coveo research shows that 96 percent of consumers are less loyal to a brand following a poor customer service experience. Marketing and customer servic... Read more
11 months ago
Freshworks announces two additions to its IT service and operations management platform. 'On-call management' and 'Automated Alert Grouping' will be available before the end of November to help solve infrastructure and application problems faster. Freshworks approaches IT service and IT operatio... Read more
1 year ago
Freshworks announces Freshstack to better support startups. At the Refresh conference, the company unveiled its customer relationship management (CRM) suite, built for the needs of startups. In a press conference prior to Refresh, CEO Girish Mathrubootham explained that the most significant purc... Read more
1 year ago
Freshworks filed paperwork late Friday with the US Securities and Exchange Commission for an initial public offering. The software-as-a-service customer relations management startup wants to list on the Nasdaq Global Select Market and is looking to raise $100 million through the sale of Class A sto... Read more
2 years ago
Last October, Freshworks held the virtual Refresh 2020 event. During this event, the company gave a glimpse of what it was working on, new products, like Freshworks CRM, and what is still to come. The company looked closely at the major players in the CRM market. We spoke about it with Raymond Hün... Read more
2 years ago
Freshworks, a company that develops business software, has launched Freshworks CRM. The CRM builds on the company's existing CRM software but should be clearer and more complete. The new CRM system is built upon the Freshworks Neo platform. According to TechCrunch, it's essentially a rebrand of ... Read more
2 years ago
