Tag: Freshworks

Here you will find all the articles with the tag: Freshworks.

Freshworks remains flexible and accessible, even with AI

Freshworks remains flexible and accessible, even with AI

Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's customers could learn all about the latest developments surrounding Freshworks' Neo platform. In addition, we took part in a roundtable discussion involving representatives from vastly different in... Read more

date5 months ago
Technology 2023: Four areas of focus

Technology 2023: Four areas of focus

Some companies thrive in times of external uncertainty. They know how to manage complexity at scale. At the same time, they can effectively manage and mitigate the effects of economic recession, inflation and geopolitical risks. IT plays a role in that resilience by aligning strategy with challenge... Read more

date8 months ago
The 10 priorities of the IT department

The 10 priorities of the IT department

The IT department is currently under great pressure, partly because of the challenging economic conditions. The IT department is expected to develop a strategy that meets the new needs of the organization, for example, by making more efficient use of available resources. It is important to know wha... Read more

date8 months ago
Freshworks gives AI assistant Freddy generative features

Freshworks gives AI assistant Freddy generative features

Freshworks has provided its built-in AI assistant Freddy with generative AI features based on ChatGPT. Freddy is an integrated assistant in many of Freskworks' software solutions. It should provide a better experience for end users with the addition of ChatGPT. The ChatGPT functionality that has... Read more

date11 months ago
A comprehensive view on Service Management

A comprehensive view on Service Management

Organizations are increasingly leveraging technology to meaningfully differentiate and transform employee engagement and experience. In today’s dynamic and digital-first business environment, IT is expected to not just ‘keep the lights on’, but also deliver to business expectations and enable... Read more

date1 year ago
Supercharging ITSM with ITOM

Supercharging ITSM with ITOM

Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders. ITSM includes all activities for d... Read more

date1 year ago
Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks merged updates for various products into its Summer '22 portfolio. The software provider wants to help companies support customers in multiple channels. The bulk of the updates revolves around Freshchat, a chatting app with AI and conversational messaging. The chatbot, together with p... Read more

date2 years ago
Freshworks launches full CRM solution for Shopify

Freshworks launches full CRM solution for Shopify

Freshworks CRM for e-commerce is now available. The SaaS solution combines marketing, customer service and CRM with an integration into Shopify. Coveo research shows that 96 percent of consumers are less loyal to a brand following a poor customer service experience. Marketing and customer servic... Read more

date2 years ago
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