Here you will find all the articles with the tag: Freshworks.
Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's customers could learn all about the latest developments surrounding Freshworks' Neo platform. In addition, we took part in a roundtable discussion involving representatives from vastly different in... Read more
6 months ago
Freshworks has recently launched Customer Service Suite. This all-encompassing customer service solution uses, among other things, the proprietary generative AI tool Freddy to improve customer interaction and service. Freshworks' newly introduced Customer Service Suite brings together self-servi... Read more
9 months ago
Some companies thrive in times of external uncertainty. They know how to manage complexity at scale. At the same time, they can effectively manage and mitigate the effects of economic recession, inflation and geopolitical risks. IT plays a role in that resilience by aligning strategy with challenge... Read more
10 months ago
The IT department is currently under great pressure, partly because of the challenging economic conditions. The IT department is expected to develop a strategy that meets the new needs of the organization, for example, by making more efficient use of available resources. It is important to know wha... Read more
10 months ago
Freshworks has provided its built-in AI assistant Freddy with generative AI features based on ChatGPT. Freddy is an integrated assistant in many of Freskworks' software solutions. It should provide a better experience for end users with the addition of ChatGPT. The ChatGPT functionality that has... Read more
1 year ago
Organizations are increasingly leveraging technology to meaningfully differentiate and transform employee engagement and experience. In today’s dynamic and digital-first business environment, IT is expected to not just ‘keep the lights on’, but also deliver to business expectations and enable... Read more
1 year ago
Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders. ITSM includes all activities for d... Read more
1 year ago
Freshworks merged updates for various products into its Summer '22 portfolio. The software provider wants to help companies support customers in multiple channels. The bulk of the updates revolves around Freshchat, a chatting app with AI and conversational messaging. The chatbot, together with p... Read more
2 years ago
Nine out of ten IT professionals are frustrated with their company's software. 89 percent say they spend close to a day a week on unwanted or overcomplicated software. Freshworks questioned 900 European IT professionals on their experience with business software. The average professional spends ... Read more
2 years ago
Freshworks CRM for e-commerce is now available. The SaaS solution combines marketing, customer service and CRM with an integration into Shopify. Coveo research shows that 96 percent of consumers are less loyal to a brand following a poor customer service experience. Marketing and customer servic... Read more
2 years ago
