Tag: Freshworks

Here you will find all the articles with the tag: Freshworks.

A comprehensive view on Service Management

A comprehensive view on Service Management

Organizations are increasingly leveraging technology to meaningfully differentiate and transform employee engagement and experience. In today’s dynamic and digital-first business environment, IT is expected to not just ‘keep the lights on’, but also deliver to business expectations and enable... Read more

date18 days ago
Supercharging ITSM with ITOM

Supercharging ITSM with ITOM

Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders. ITSM includes all activities for d... Read more

date19 days ago
Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks targets Freshchat and Freshdesk with Summer ’22 update

Freshworks merged updates for various products into its Summer '22 portfolio. The software provider wants to help companies support customers in multiple channels. The bulk of the updates revolves around Freshchat, a chatting app with AI and conversational messaging. The chatbot, together with p... Read more

date8 months ago
Freshworks launches full CRM solution for Shopify

Freshworks launches full CRM solution for Shopify

Freshworks CRM for e-commerce is now available. The SaaS solution combines marketing, customer service and CRM with an integration into Shopify. Coveo research shows that 96 percent of consumers are less loyal to a brand following a poor customer service experience. Marketing and customer servic... Read more

date11 months ago
Freshworks focuses on IT Service and Operations Management

Freshworks focuses on IT Service and Operations Management

Freshworks announces two additions to its IT service and operations management platform. 'On-call management' and 'Automated Alert Grouping' will be available before the end of November to help solve infrastructure and application problems faster. Freshworks approaches IT service and IT operatio... Read more

date1 year ago
Freshworks targets startups with Freshstack

Freshworks targets startups with Freshstack

Freshworks announces Freshstack to better support startups. At the Refresh conference, the company unveiled its customer relationship management (CRM) suite, built for the needs of startups. In a press conference prior to Refresh, CEO Girish Mathrubootham explained that the most significant purc... Read more

date1 year ago
CRM supplier Freshworks files to go public

CRM supplier Freshworks files to go public

Freshworks filed paperwork late Friday with the US Securities and Exchange Commission for an initial public offering. The software-as-a-service customer relations management startup wants to list on the Nasdaq Global Select Market and is looking to raise $100 million through the sale of Class A sto... Read more

date2 years ago
Freshworks launches new CRM system

Freshworks launches new CRM system

Freshworks, a company that develops business software, has launched Freshworks CRM. The CRM builds on the company's existing CRM software but should be clearer and more complete. The new CRM system is built upon the Freshworks Neo platform. According to TechCrunch, it's essentially a rebrand of ... Read more

date2 years ago
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