Freshworks focuses on IT Service and Operations Management
Freshworks announces two additions to its IT service and operations management platform. 'On-call management' and 'Automated Alert Grouping' will be available before the end of November to help solve infrastructure and application problems faster.
Freshworks approaches IT service and IT operatio... Read more
Freshworks targets startups with Freshstack
Freshworks announces Freshstack to better support startups. At the Refresh conference, the company unveiled its customer relationship management (CRM) suite, built for the needs of startups.
In a press conference prior to Refresh, CEO Girish Mathrubootham explained that the most significant purc... Read more
CRM supplier Freshworks files to go public
Freshworks filed paperwork late Friday with the US Securities and Exchange Commission for an initial public offering. The software-as-a-service customer relations management startup wants to list on the Nasdaq Global Select Market and is looking to raise $100 million through the sale of Class A sto... Read more
Freshworks to conquer CRM market with simplicity, price and implementation
Last October, Freshworks held the virtual Refresh 2020 event. During this event, the company gave a glimpse of what it was working on, new products, like Freshworks CRM, and what is still to come. The company looked closely at the major players in the CRM market. We spoke about it with Raymond Hün... Read more
Freshworks launches new CRM system
Freshworks, a company that develops business software, has launched Freshworks CRM. The CRM builds on the company's existing CRM software but should be clearer and more complete.
The new CRM system is built upon the Freshworks Neo platform. According to TechCrunch, it's essentially a rebrand of ... Read more
Freshworks acquires Flint, to bring automation and IT orchestration to their platform
Freshworks announced that they acquired Flint, an IT orchestrator and management platform for the cloud. This new acquisition is a move by Freshworks to add more value and functionality to their Freshservice IT support service.
Flint brings aboard new automation tools and propels Freshworks clou... Read more
Freshworks acquires AnswerIQ for AI in customer engagement software
Freshworks acquires AnswerIQ, a supplier of AI solutions. The acquisition is intended to supplement the AI engine in Freshworks' Customer Engagement software, so that users can make better use of their data.
Known as Freddy, Freshworks' AI engine is designed to enable organisations to fully leve... Read more
Freshworks prioritises the customer with Customer Engagement software
Freshworks is a software supplier that has been around for some time. However, the company has been experiencing considerable growth lately, which has made us curious about the 'Freshworks trick'. We decided to visit the company, which has a strong focus on providing the best possible support to cu... Read more
Freshworks announces Freshsuccess
On Refresh2019, Freshworks' event, the company recently announced FreshSuccess. The new platform for Customer Success Management aims to improve the cooperation of teams in SMEs through the integration of multiple tools. In this way, users can optimally use data to grow as a small or medium-sized c... Read more