Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT’s best decisions to keep the business always on. The book “Supercharging ITSM with ITOM for Dummies” discusses how to solve the challenges faced by IT leaders.
ITSM includes all activities for designing, creating, delivering, supporting and managing the lifecycle of IT services. Often referred to as IT support, ITSM goes beyond solving day-to-day problems. The IT team is responsible for end-to-end management of services.
ITOM deals with the maintenance of applications, services and connectivity elements that drive an organization’s technology. With ITOM, you can also ensure that services run optimally. Historically, however, people have talked more about ITSM and IT Asset Management. In doing so, organizations are missing opportunities, because the larger topic of ITOM can do a lot for critical IT elements.
ITSM runs better when combined with ITOM. Completing the form below will give you access to the book. With the information, you will be able to support employees in any place and increase employee productivity and efficiency.